Software Maintenance
August 23rd, 2010 @ 02:35 PM
UPDATE (00:19AM CDT August 26th): We have fixed a residual problem that left a handful of customers unable to log into Slice Manager. All customers should be able to manage slices now. Hope into Support Chat at http://chat.slicehost.com/ if you experience any difficulties.
UPDATE (11:50PM CDT): The maintenance is now complete. Thanks so much for your patience with this.
UPDATE (11:00PM CDT): The maintenance window has been extended by one hour to 12:00AM CDT (UTC 0500). We sincerely apologize for the inconvenience.
Our engineers will be applying software updates to the Slicehost infrastructure on Wednesday, August 25th, from 10:00PM - 11:00PM CDT (03:00-04:00 UTC - August 26th). During this maintenance, access to the SliceManager and API will not be available for all customers. We do not anticipate any impact to your slices and all instances will remain online.
If you have any questions please get in touch with our support team by visiting SliceChat or via email at support@slicehost.com. Thank you for your patience and understanding.
DATE: August 25th, 2010
TIME: 10:00PM-11:00PM CDT (03:00-04:00 UTC - August 26th)
IMPACT: SliceManager/API will be unavailable during the maintenance.
Posted by Mark 0 comments »Software Maintenance
August 13th, 2010 @ 01:23 PM
UPDATE: This maintenance has been postponed and will be rescheduled.
Our engineers will be applying software updates to the Slicehost infrastructure on Tuesday, August 17th, from 5:00AM - 6:00AM CDT (10:00-11:00 UTC). During this maintenance, access to the SliceManager and API will not be available for all customers. We do not anticipate any impact to your slices and all instances will remain online.
If you have any questions please get in touch with our support team by visiting SliceChat or via email at support@slicehost.com. Thank you for your patience and understanding.
DATE: August 17th, 2010
TIME: 5:00AM-6:00AM CDT (10:00-11:00 UTC)
IMPACT: SliceManager/API will be unavailable during the maintenance.
Posted by MarkPacket loss for some Road Runner customers to STL-A and STL-B Slices
August 9th, 2010 @ 09:35 PM
We are receiving reports of packet loss from some Road Runner (Time Warner Cable) customers to Slices in STL-A and STL-B.
We are investigating the issue.
Update: 1:00 am - packet loss seems to have subsided, we'll continue monitoring.
Posted by matiuSoftware Maintenance
July 20th, 2010 @ 10:48 AM
UPDATE (11:00PM CDT): The Maintenance is Now Complete.
Slicehost engineers will be performing software updates to our infrastructure on Wednesday July 21st, 2010 from 10:00PM CDT to 11:00PM CDT (03:00-04:00 UTC - July 22nd). During this maintenance window, access to the SliceManager as well as the API will be unavailable. All existing slices will remain fully functional and online.
If you have any questions or concerns, please contact our support team at SliceChat or via email at support@slicehost.com.
DATE: July 22nd, 2010
TIME: 03:00UTC - 04:00UTC
IMPACT: SliceManager and API access will be unavailable for a brief period of time.
Posted by MarkNetwork issues in a portion of DFW1
July 15th, 2010 @ 07:56 PM
UPDATE (8:16 pm CDT): The connectivity issues appear to be resolved at this time.
We are currently investigating some connectivity issues affecting a small portion of DFW1.
We will post here as soon as we have more information.
Posted by Ben BSliceManager and API Maintenance
June 29th, 2010 @ 02:28 PM
UPDATE (11:57PM CDT / 04:57 UTC): The scheduled maintenance is now complete. The Slicemanager and API are now back online.
Slicehost Engineers will be performing maintenance to our slice infrastructure on Thursday, July 1st from 10:00PM - 12:00AM CDT (03:00-05:00 UTC - July 2nd). During this maintenance window, the SliceManager and the API will not be accessible. Your slices will remain online and continue operating as expected. We will work to complete the maintenance as quickly as possible and apologize for any inconvenience.
If you have any questions or concerns please get in touch with our support team by visiting SliceChat or via email at support@slicehost.com. Thank you for your patience and understanding.
DATE: July 1st, 2010
TIME: 10:00PM-12:00AM CDT (03:00-05:00 UTC - July 2nd)
IMPACT: SliceManager/API will be unavailable during the maintenance.
Posted by MarkSliceManager and API Maintenance
June 18th, 2010 @ 11:33 AM
UPDATE @01:35 CDT - Slice Manager is backup. Slices remained up and running throughout that 10-minute maintenance. Apologies for any inconvenience caused
UPDATE @01:24 CDT - Temporary downtime of Slice Manager expected. Slices will remain up and running throughout.
UPDATE (10:43PM CDT) - The scheduled maintenance is now complete.
Our engineers will be performing a maintenance on the Slicehost infrastructure on Monday, June 21st, from 10:00PM - 10:30PM CDT (03:00-03:30 UTC - June 22nd). During this maintenance access to the SliceManager and API will not be available for all customers. However, your slices will remain online and we do not anticipate any impact to your slices during this maintenance.
If you have any questions please get in touch with our support team by visiting SliceChat or via email at support@slicehost.com. Thank you for your patience and understanding.
DATE: June 21st, 2010
TIME: 10:00PM-10:30PM CDT (03:00-03:30 UTC - June 22nd)
IMPACT: SliceManager/API will be unavailable during the maintenance.
Posted by MarkSTL-B Network Maintenance
June 16th, 2010 @ 04:02 PM
UPDATE (01:30AM CDT / 06:30AM UTC) - The scheduled maintenance is now complete. While the maintenance did run a little longer than we had anticipated, there appears to have been no customer impact.
UPDATE (01:05AM CDT / 06:05AM UTC) - The scheduled maintenance is still in progress - while we have run a little over the hour window we set aside for this, we do not expect any impact as a result.
On Thursday, June 24th, from 05:00 UTC to 06:00 UTC (June 24th, 12:00AM -1:00AM CDT), our network engineers will be performing a maintenance in our STL-B data center. The impact is expected to be minimal during the maintenance, but you may experience a brief period of intermittent connectivity to any slices located in this facility as the connection is reset.
If you have any questions or concerns, please visit us in SliceChat or contact our support team at support@slicehost.com
DATE: June 24th, 2010
TIME: 05:00UTC - 06:00UTC
IMPACT: There may be a very brief period of intermittent connectivity to any slices located in this data center as the connection resets.
Posted by Mark 0 comments »STL-A Network Maintenance
June 9th, 2010 @ 10:22 AM
UPDATE (June 12th, 12:24AM) - The scheduled network maintenance is now complete. There was no customer impact during this maintenance.
On Saturday, June 12th, from 05:00 UTC to 06:00 UTC (June 12th, 12:00AM -1:00AM CDT), our STL-A data center will be performing a network maintenance in order to add an additional provider to their facility. During the maintenance, we do not expect any impact to your slices.
If you have any questions or concerns, please visit us in SliceChat or contact our support team at support@slicehost.com
DATE: June 12th, 2010
TIME: 05:00UTC - 06:00UTC
IMPACT: No impact expected
Posted by MarkSuspected Tiscali routing issue
June 9th, 2010 @ 05:49 AM
Update @11:46 UTC We understand this issue is now intermittent. We will update as we receive news.
Update @11:32 UTC We understand this issue is now resolved and slices are contactable. Please let us know in Support Chat if you continue to see issues.
@ 11:03 UTC A suspected routing issue at Tiscali Internet in Europe is blocking some European access to slices. We have escalated to our network team.
To check your slice, ping test the IP around the internet, per:
http://just-ping.com/index.php?vh=
Temporary network issue resolved
June 8th, 2010 @ 12:52 AM
@06:08 UTC Slow network connections and timeouts experienced sporadically during the last 40 minutes due to two DOS attacks have been resolved. All slices should now be responsive. If you experience continuing issues, please contact us in Support Chat or by Slice Manager support request.
Posted by LeeCANCELLED: SliceManager and API Maintenance
June 7th, 2010 @ 02:59 PM
CANCELLED - This maintenance has been cancelled for the time being. We will need to reschedule for a later date and will post the details here when they are available.
RESCHEDULED - This maintenance has been rescheduled for June 15th at 10:00PM - 10:30PM CDT (03:00 - 03:30 UTC - June 16th).
We apologize for this short notice and any inconvenience it may have caused.
Our engineers will be performing a maintenance on the Slicehost infrastructure on Wednesday, June 9th, from 10:00PM - 10:30PM CDT (03:00-03:30 UTC - June 10th). During this maintenance access to the SliceManager and API will not be available for all customers. However, your slices will remain online and we do not anticipate any impact to your slices during this maintenance.
If you have any questions please get in touch with our support team by visiting SliceChat or via email at support@slicehost.com. Thank you for your patience and understanding.
DATE: June 9th, 2010
TIME: 10:00PM-10:30PM CDT (03:00-03:30 UTC - June 10th)
IMPACT: SliceManager/API will be unavailable during the maintenance.
Posted by MarkSlicemanager showing error messages
June 6th, 2010 @ 04:30 PM
UPDATE: Slicemanager issues have been resolved. Please let us know should you run into any issues.
UPDATE: We have corrected this issue for most of our customers. A small portion will still see problems. We are continuing to work to fix them as well.
Currently, you may be seeing error messages when trying to access your slices through the Slicemanager. We are working on this currently. Your slices themselves are not affected.
Posted by DemondSliceManager and API Maintenance - DFW Only
June 4th, 2010 @ 11:42 PM
@12:16am CDT - The Maintenance is complete and without incident.
The scheduled Slice Manager Maintenance for the DFW data center is now underway. We'll update this post once it is completed.
During the maintenance no actual downtime is expected, however DFW Slices may not appear in the Slice Manager, and may not be accesible via the API. This will mean that certain Slice operations like backup and reboot may not be unavailable during the maintenance window.
Once the maintenance is completed, everything will return back to normal.
If you have any questions or concerns, please contact our support team either via email at support@slicehost.com or by visiting with us in SliceChat.
Posted by matiuNetwork Issues in STL-B
June 4th, 2010 @ 09:36 PM
@11:04 pm CST - The networking issues have been resolved. We determined the root cause to be DOS attack related. Once the attacks were blocked, it took a bit of time for the effects to clear up.
@10:35 pm CST - The problem seems to be intermittent and only affecting certain places on the net. Right now it looks to be fixed, but has swung back and forth a few times already. We are continuing to attempt to track down the cause.
We are investigating reports of network issues in STL-B.
Posted by matiu